Refunds And Returns Policy

RETURNS
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Our policy lasts 30 days for an exchange 14 days for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: * Gift cards * Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at adam@radiowoking.co.uk.

 

Refunds Not To Be Given In The Following Circumstance

You knew an item was faulty when you bought it
You damaged an item by trying to repair it themselves or getting someone else to do it
You no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it

 

Unless Damaged These Items Will Not Be Refunded

personalised items and custom-made items, eg curtains
unwrapped CDs, DVDs and computer software
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adam@radiowoking.co.uk and send your item to: The Winston Churchill School, Hermitage Road, Woking, Woking, SRY, GU21 8TL, United Kingdom.
Shipping To return your product, you should mail your product to: The Winston Churchill School, Hermitage Road, Woking, Woking, SRY, GU21 8TL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Refund Of Service

You are required to give 14 days notice when requesting a cancellation of our service. To cancel a service email adam@radiowoking.co.uk.
You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if it is deemed unfit for purpose.